Oporto Transfers

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Refund Policy

We will refund any charges for bookings which are prepaid with a credit card or debit card which have a cancellation notification period of minimum 12 hours to the actual pick up time. Less our admin fee of € 5;

No refunds will be issued for the following:

  • If the customer does not show at the agreed meeting point, for any reason (missed the flight) and does not contact OportoTransfers.pt to inform;
  • If the customer provides us with the wrong flight number or wrong date.
  • Cancellations notified under 12 hours where the driver is already at or on route to the pick up.
  • If the passenger provides us with misleading information.
  • If Customer was (is) not available when the car /driver arrives at the pickup point.
  • All cancellations are subject to minimum admin fee of €5..
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