We will refund any charges for bookings which are prepaid with a credit card or debit card which have a cancellation notification period of minimum 12 hours to the actual pick up time. Less our admin fee of € 5;
No refunds will be issued for the following:
If the customer does not show at the agreed meeting point, for any reason (missed the flight) and does not contact OportoTransfers.pt to inform;
If the customer provides us with the wrong flight number or wrong date.
Cancellations notified under 12 hours where the driver is already at or on route to the pick up.
If the passenger provides us with misleading information.
If Customer was (is) not available when the car /driver arrives at the pickup point.
All cancellations are subject to minimum admin fee of €5..